The website shows in stock items, pre-order items and sold out items. In stock items are available for dispatch within 24 hours during weekdays, pre-order items are fulfilled within 7 working days, though usually quicker, and sold out items are not available to order. If you order a mixture of in stock and pre-order items, all items will be shipped together unless otherwise agreed. Shipping for all orders is calculated at the checkout. Some destinations might incur extra shipping costs.
UK orders are packed the same day and often shipped the next day, sorry not at weekends. Any shipping not used will be refunded.
Now that the UK has left the European Union overseas orders may be liable to pay import taxes and duties.
Please expect delays from couriers, as they are dealing with more packages and new systems.
We deliver to all EU countries and the majority of countries Worldwide. We reserve the right to cancel and refund your order in full, if we have difficulty in despatching to particular worldwide addresses. If there is a problem we will contact you.
Please be aware that if we are shipping outside of the EEA you may be liable to pay import taxes and duties. These are set and regulated by the destination country and we have no control over these charges. If you are unsure whether your order will be subject to such taxes please check with your local import office.
Freshtripe is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by Freshtripe in any way.
We try and re-use as much packaging as possible. There is already too much waste in the world.
You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.